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Choose Ez Auto Movers to
The best car transport
Rates in the market.
Choose Ez Auto Movers to
The best car transport
Rates in the market.
At EZ Auto Movers, we know how important your vehicle is to you. That’s why we take every precaution to ensure safe and secure vehicle relocation from start to finish. However, while damage during vehicle transport is rare, it can still happen. In the unlikely event your vehicle suffers damage during auto transport, knowing what steps to take can make a big difference in how the situation is resolved.
As your trusted auto movers, we want to guide you through the process so you feel supported and informed every step of the way.
1. Inspect Your Vehicle at Delivery
When your vehicle is delivered, take a few moments to thoroughly inspect it before signing any paperwork. Walk around the vehicle and check for any visible scratches, dents, or other unexpected issues. Compare your findings to the Bill of Lading (BOL), which was filled out during pickup. This document serves as the official record of your vehicle’s condition before transport.
2. Take Photos Immediately
If you notice any damage, take clear photos of the affected areas from multiple angles. These photos will be essential for your insurance claim. It’s also a good idea to photograph the entire vehicle to provide a full context of the condition upon arrival.
3. Note the Damage on the Delivery Receipt
Before signing the final delivery paperwork, make sure to note all damage clearly on the receipt. This is a critical step in starting the claim process and ensuring the incident is formally recorded with the carrier.
4. Contact EZ Auto Movers Right Away
As your car transport service provider, we are here to help you navigate this situation. While we are not directly responsible for the damage—since the carriers are independent operators—we act as the liaison between you and the transport company. Contact our team immediately so we can help initiate the insurance claim on your behalf.
Our role is to make the process smoother by:
Providing all necessary documentation
Communicating with the carrier and their insurer
Assisting you with the claim submission
We’ve built relationships with reputable auto transport providers who carry valid insurance coverage for exactly these situations.
5. Start the Insurance Claim Process
Every carrier we work with is required to carry cargo insurance, which covers damages incurred during vehicle relocation. Once the damage is documented and reported, the carrier’s insurance will review the claim. We’ll stay in close contact with you and the insurer to keep the process moving forward.
Not all auto movers or car shipping providers are created equal. At EZ Auto Movers, we carefully vet every carrier in our network to ensure they meet strict safety standards and hold the necessary insurance.
When you choose us for your car transport service, you’re not just choosing convenience, you’re choosing peace of mind. We’re committed to helping you resolve any issues quickly, professionally, and with transparency.
Although no method is 100% risk-free, there are ways to minimize the chance of damage:
Remove all personal items from the vehicle
Ensure the vehicle is clean for easier inspection
Document the condition of your car before pickup
Choose enclosed transport if your car requires extra protection
Whether you’re arranging a long-distance vehicle relocation or short-haul auto transport, these precautions can help make the process even safer.
If you’re preparing for a vehicle transport and want to make sure you’re working with a company that’s got your back, EZ Auto Movers is here to help. Visit our website to get a personalized, no-obligation quote and see how easy car shipping can be with the right team behind you.
1. Who is responsible if my vehicle is damaged during transport?
The carrier is responsible. However, EZ Auto Movers helps you coordinate with the carrier and initiate the insurance claim process.
2. Will my car be insured during vehicle relocation?
Yes. All carriers we work with carry cargo insurance that covers your vehicle during transport.
3. How long does the insurance claim process take?
It varies, but our team assists in gathering documents and communicating with the insurer to help expedite the process.
4. Can I refuse delivery if I see damage?
No, but you should still accept delivery and clearly note any damage on the Bill of Lading before signing.
5. How can I get a quote for auto transport?
Visit our website and fill out the quote form to receive a free, personalized estimate for your vehicle relocation needs.
At EZ Auto Movers, we believe that true service means being there even when things don’t go perfectly. If damage occurs during your car shipping experience, know that we’re by your side helping you take the right steps toward resolution and protecting your investment every mile of the way.
