🚛 Carrier
The truck and driver transporting your vehicle.
📞 Broker
The company (like EZ Auto Movers) that coordinates your shipment by matching you with a licensed carrier.
📝 Bill of Lading (BOL)
An inspection report used at pickup and delivery. It documents the condition of your vehicle and must be signed by both the driver and customer.
💵 Deposit
A small upfront payment to reserve your spot on the truck. It’s part of your total cost and is paid via Zelle or credit card.
💰 Balance Due
The remaining amount owed, typically paid in cash at delivery. Some customers opt to pay in full upfront — just let us know during booking.
📅 Pickup Window
The 1–2 day range during which your vehicle will be picked up. Drivers confirm an exact date and time once they’re assigned.
📍 Door-to-Door Shipping
Your vehicle is picked up and delivered as close to your specified addresses as possible. If access is restricted (tight streets, low bridges), we’ll coordinate a nearby meeting spot.
☀️ Open Carrier
A standard, open-air truck. More affordable and faster to schedule. Your car is exposed to the elements, just like it would be on the road.
🛡️ Enclosed Carrier
A fully covered truck offering extra protection. Ideal for luxury, antique, or specialty vehicles.
⏱️ Transit Time
The time it takes to deliver your vehicle once picked up. Typically 3–10 days depending on the route.
🔧 Inoperable Vehicle
A vehicle that doesn’t run or drive. Still shippable, but requires special equipment and must be disclosed ahead of time.
📦 Personal Items
You may store up to 100 lbs of personal belongings in the trunk or below window level. Anything more may result in additional fees.
🔐 TWIC Card
A security clearance required to access U.S. ports. Our drivers have this for port pickups and deliveries.
