SMS Privacy Policy

We collect your mobile phone number when you:

• Submit an instant quote request through any form on our website.
• Contact us by phone and agree to receive follow-up SMS messages.
• Opt in to SMS updates during the booking or confirmation process.

We only send SMS messages when you have provided explicit consent. Consent is captured with a timestamp, version identifier, and the phone number used.

We use your phone number and SMS consent record to:

• Send quote confirmation and follow-up messages.
• Provide shipment status updates and carrier assignment notifications.
• Respond to customer service inquiries you initiate via text.
• Send appointment and pickup reminders.
• Maintain consent records for regulatory compliance (TCPA / TCR).

We do not sell, rent, or share your phone number or SMS consent data with third parties for their own marketing purposes.

Your number may be shared only with:

• Our SMS delivery provider (e.g., Twilio or equivalent), solely to deliver messages on our behalf.
• Licensed carrier partners who need to coordinate pickup or delivery logistics.
• Legal authorities if required by law.

You may opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and no further SMS will be sent unless you re-subscribe.

You may also opt out by contacting us directly at contact@ezautomovers.com or calling (888) 508-2175.

For each SMS opt-in, we record the following for TCPA / TCR compliance:

• Whether consent was granted (true/false).
• The date and time consent was given (UTC timestamp).
• The consent text version shown to the user (e.g., EZ_SMS_CONSENT_V1_2026).
• The phone number submitted.
• The form source and page URL where consent was captured.

These records are retained for a minimum of 4 years for audit purposes.

SMS consent records are retained for at least 4 years from the date of consent or last contact, whichever is later. Phone numbers associated with opt-out requests are maintained on a suppression list to ensure they are not re-subscribed inadvertently.

We implement reasonable administrative, technical, and physical safeguards to protect your phone number and SMS consent data from unauthorized access, disclosure, or misuse.

For questions about our SMS practices, contact us at: