Easy Auto Movers LLC, doing business as EZ Auto Movers (“EZ Auto Movers,” “we,” “us”) is a nationwide auto transport broker. We arrange vehicle shipping with licensed motor carriers for customers across the United States.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit ezautomovers.com (including its English and Spanish pages), request a quote, call or text us, or use our vehicle shipping services. It also explains available privacy choices and rights under applicable US state law.
Our services are intended for people in the United States. If you have questions, see “Contact us” at the end of this policy.
1. Information we collect
We collect personal information you give us, information collected automatically when you use our website, and information from third parties.
| Category | Examples | Source |
|---|---|---|
| Contact information | Name, email, phone number, mailing or billing address | Quotes, bookings, calls, texts, emails |
| Shipment and vehicle details | Vehicle year, make, model, VIN, condition; origin/destination; shipping dates and transport option | Customer, carriers and service records |
| Transactions and payments | Quotes, bookings, deposits, payment status and receipts; payment credentials handled by the provider | Customer and payment providers |
| Communications | Call and message records; recordings where enabled; emails and support chats | Customer, employees, phone and messaging providers |
| Online and device activity | IP address, browser/device, pages, general location, referrer, cookies or browser storage | Website and service providers |
| Advertising and attribution | Ad click identifiers (such as GCLID), campaign parameters and conversion information where collected and permitted | Website and advertising/lead-measurement partners |
| Preferences and requests | Language setting, cookie choices, SMS permissions, opt-outs and privacy requests | Customer, browser controls and website |
| Derived interests | Interest in a vehicle-shipping route or service inferred from an inquiry | From use of our services |
We may collect a driver's license number when reasonably necessary to verify identity, arrange vehicle release, prevent fraud, or meet carrier or legal requirements. We may disclose it to the assigned motor carrier or an authorized service provider when necessary for a shipment. We do not sell driver's license information or disclose it to advertising partners for targeted advertising. Our standard quote forms do not request Social Security numbers, health information, or precise GPS location.
2. How we use information
We use personal information to:
- Prepare quotes and arrange, schedule, and manage vehicle shipments
- Share shipment details with the carrier that will move your vehicle
- Communicate with you by phone, text, and email about your quote or shipment
- Process deposits and payments
- Provide customer service and handle claims
- Measure which ads, keywords, and pages lead to quote requests and calls
- Advertise our services and improve the performance of our ad campaigns
- Maintain, secure, and improve our website and services
- Prevent fraud and comply with legal obligations, including transportation regulations
We do not use personal information to make automated decisions that produce legal or similarly significant effects about you.
Consent to contact. If you provide contact information in connection with a quote or shipment, we may use it to respond to your request, coordinate transportation, and provide service-related communications, subject to applicable law. Promotional calls or messages that require consent are sent only when the required permission has been obtained; any optional marketing or SMS consent choice is separate from requesting a quote or purchasing services. You may unsubscribe from marketing emails, ask our representative to stop marketing contact, or email privacy@ezautomovers.com. Reply STOP to opt out of messages through the applicable text-messaging channel; we may use another lawful channel for necessary shipment communications.
Call recording. We may record telephone calls for customer service, quality assurance, training, and dispute resolution, subject to any notice and consent required by applicable law. If you prefer not to have a call recorded, please tell our representative or contact us by another available channel.
3. Cookies, tracking, analytics, and advertising
Our website uses cookies, localStorage and similar browser storage, pixels, tags, and other technologies. Some support required site functions and privacy preferences. Others support analytics, campaign attribution, and advertising measurement when permitted.
We describe these technologies by purpose:
- Strictly necessary: maintain site security, requested functionality, quote continuity, and recorded privacy choices.
- Preferences: remember a selected English or Spanish language, including through local browser storage rather than necessarily a cookie.
- Analytics: help us understand visits, page usage, and performance of our website.
- Advertising measurement: help us understand which campaigns led to calls and quote requests, measure conversions, and improve advertising. Personalized advertising features, if used, are subject to additional applicable choices.
The technologies and providers relevant to our website include:
| Technology | Provider | Typical use |
|---|---|---|
| Required browser storage | EZ Auto Movers | Website function, quote continuity, privacy settings and security |
| Language storage | EZ Auto Movers | Remembers an English/Spanish choice in localStorage when selected |
| WhatConverts | WhatConverts | Tracks eligible quote and call leads and marketing sources; may provide tracking numbers and recordings |
| Google Analytics 4 | Measures traffic, page use and website interaction under applicable settings | |
| Google Ads | Measures eligible advertising conversions through website and lead-tracking integrations | |
| Google Tag Manager | Loads or manages website tags when configured; loaded tools depend on deployed settings | |
| Requested website features | EZ Auto Movers / applicable providers | Address lookup, requested chat, maps or embedded content when available on a page |
Advertising conversion information. When permitted, our advertising and lead-measurement integrations can report qualifying inquiries to Google Ads, including an associated click identifier and conversion details. Some conversion-matching integrations can also use cryptographically hashed contact information if that feature is configured. Hashing does not make contact information anonymous. The data actually transferred depends on the active integration, applicable law, and relevant privacy preferences.
Consent and regional settings. Our currently published site uses restrictive defaults for optional analytics and advertising storage unless an applicable permission is granted. We apply saved preferences and relevant browser opt-out signals through available website controls. We do not treat a regional default as an affirmative choice made by a visitor. You can review or update available choices using our website privacy controls. Future regional configuration changes may require updates to this policy.
Visitors in consent-required jurisdictions. When applicable law requires prior consent, including for certain uses involving visitors in the European Economic Area, the United Kingdom, or Switzerland, we seek the necessary permission before using the affected optional technologies. We use restrictive settings when a required regional determination cannot be made reliably.
Google Consent Mode helps supported Google tags respond to privacy choices. Depending on the integration, a Google tag may send limited consent-status signals or cookieless measurement requests even when optional cookie storage is denied. Rejecting optional storage does not necessarily prevent necessary website requests or reverse information already transmitted. You can also control or delete browser storage in your browser settings.
Device controls. Your device and browser may provide additional privacy controls, including restrictions on advertising identifiers and tracking. Available settings vary by operating system, browser, and version.
4. How we disclose information
We disclose personal information as reasonably necessary to provide services, operate our business, and conduct permitted measurement, as described below. We do not sell personal information in exchange for money.
| Recipient / service | Purpose | Types of information |
|---|---|---|
| Assigned motor carriers | Complete a shipment | Customer contact and shipment/vehicle information; identification only where necessary |
| Website hosting (Replit) | Operate and secure the website | Site activity and information provided in forms |
| Claris FileMaker | Manage leads, bookings, transactions and customer service | Customer, shipping, payment-status and communication records |
| WhatConverts | Measure and manage calls, leads and attribution | Lead details, form data, attribution and call data/recordings when enabled |
| Avaya Cloud Office | Business calls, voicemail and text communications | Contact details, call/message data and recordings where enabled |
| Business communication tools | Email, messaging and operational coordination | Contact details, messages and relevant service updates |
| PayPal and Zelle | Accept payments and confirm transactions | Payment-related names, transaction and confirmation information |
| Google Analytics | Measure website activity | Device, browser, site interaction and approximate location information |
| Google Ads | Measure and optimize eligible advertisements | Campaign/click identifiers and conversion information; hashed matching identifiers only if configured |
| Website feature providers | Address lookup, chat, mapping and embedded content where enabled | Information needed to deliver the requested site feature |
| Professional advisers, insurers and authorities | Claims, legal or regulatory compliance and lawful requests | Information relevant to the purpose, subject to applicable law |
| Business successor | Business sale, merger or reorganization | Information reasonably relevant to the transaction, subject to safeguards |
Advertising disclosures. Certain disclosures of identifiers, internet activity, and campaign-attribution information to advertising and measurement partners may be treated as a “sale,” “sharing” for cross-context behavioral advertising, or “targeted advertising” under applicable state privacy laws even when no money is exchanged. We treat qualifying disclosures as subject to available legal opt-out rights. Categories involved in advertising measurement during the preceding 12 months may include identifiers, online activity, and campaign or conversion information; whether a particular transfer qualifies depends on the provider's role and the applicable law.
We do not knowingly sell or share personal information of individuals under 16 for targeted advertising.
Text messaging. We do not sell, rent, or disclose mobile phone numbers or SMS opt-in information to third parties for those parties' own marketing. Operational providers may process messages to deliver services requested by our customers.
Other websites and services. Links, embedded media, payment services, and carrier websites may have their own privacy practices. Review those providers' notices before sharing information directly with them.
5. Your privacy choices
You may manage website privacy preferences, unsubscribe from marketing communications, and exercise applicable state-law opt-out rights using the methods below:
- Website choices. Use the “Your Privacy Choices” link or comparable control in our website footer to review available settings for analytics and advertising technologies. Choices apply to the relevant browser or device unless they are linked to an identified customer record.
- Global Privacy Control. Where required by applicable law, we treat a recognized Global Privacy Control (GPC) or comparable opt-out preference signal as a request to opt out of the sale or sharing of personal information and applicable targeted advertising for that browser or device. Such a signal does not necessarily turn off all analytics processing.
- Direct request. Email privacy@ezautomovers.com or call (888) 508-2175 to request an applicable privacy opt-out or assistance with a choice. We may ask for information reasonably needed to locate and verify relevant records.
Effect of your choice. We process applicable privacy opt-outs and use website-level controls and other appropriate measures to restrict covered future advertising storage and disclosures, as required by law. Some provider integrations operate independently from our quote endpoint; we review requests and coordinate with relevant providers as needed. A choice does not undo transmissions completed before it was received or prevent necessary quote processing. Limited cookieless requests may still occur where lawful. Service inquiries and transactions can continue to be recorded for operational purposes. If you believe a choice has not been applied, please contact us.
Browser and device scope. Browser-based choices may not follow you to other devices or browsers. If you delete stored preferences, you may need to make a new selection. You can contact us for assistance with requests relating to identifiable customer records.
Marketing messages. You may unsubscribe from marketing emails using their unsubscribe link or by contacting us. Reply STOP to stop messages through the applicable SMS channel. Message and data rates may apply. We will respect legally applicable opt-out requests while using other permissible channels for any necessary service communication.
6. Your state privacy rights
Depending on your state of residence, the type of information involved, and whether the relevant law applies to EZ Auto Movers, you may have the right to:
- Know and access the personal information we have about you and how we use and disclose it
- Correct inaccurate personal information
- Delete personal information we collected from you, subject to legal exceptions
- Get a copy of your personal information in a portable format
- Opt out of the sale or sharing of personal information, targeted advertising, and profiling (section 5)
- Limit the use of sensitive personal information (we do not use or disclose sensitive personal information for purposes that would give you a right to limit it under California law)
- Not be discriminated against for exercising your rights
In states that provide additional rights, you may be able to request information about specific third parties to whom personal information was disclosed or appeal a decision on a privacy request.
How to make a request. Email privacy@ezautomovers.com or call (888) 508-2175. We may verify your identity using information associated with your quote or order. We respond within the period required by applicable law, generally within 45 days where that deadline applies, subject to any permitted extension. You do not need to create a new account to submit a privacy request.
Authorized agents. Where provided by law, you may authorize another person to submit a privacy request for you. We may request documentation of authority and undertake permitted identity verification.
Appeals. If an appeal right applies and we deny your request, you may appeal by emailing privacy@ezautomovers.com with “Privacy Appeal” in the subject line. We will respond as required by the applicable state law and explain any further appeal or complaint options that law provides.
California notice. The categories, sources, uses, and recipients of information described in sections 1 through 4 describe our practices, including categories of information involved in disclosures during the preceding 12 months. Our retention periods and criteria appear in section 7. California residents may also have rights regarding disclosures to third parties for direct marketing, where applicable.
We do not offer financial incentives or price or service differences in exchange for personal information.
7. Retention
We retain personal information for the period reasonably necessary to provide the requested service, manage customer relationships, conduct permitted measurement, maintain records, and meet legal or accounting obligations. The table sets out our general periods or criteria; individual records may be retained longer for legal holds, claims, applicable statutory requirements, or other stated exceptions. Copies maintained by different providers may have different technical retention periods.
| Information | General retention period or criteria |
|---|---|
| Inactive leads and unconverted quote requests | Inactive leads are generally reviewed for deletion or de-identification around 24 months after their last meaningful interaction, subject to operational processes and any legitimate exception, legal duty, consent evidence or dispute. |
| Completed shipments, contracts, invoices and financial records | Generally 7 years after completion, or longer where applicable law or a legal hold requires. |
| Lead tracking and marketing attribution | Kept while the associated lead or booking is maintained and attribution or compliance requires it. Inactive lead records are generally reviewed around 24 months; linked transaction records can be kept longer. |
| Call recordings | Call recordings are retained according to the settings of the platform that recorded them. WhatConverts provides a standard recording-storage period of up to five years and may retain recordings longer when extended storage is enabled. Avaya Cloud Office recordings follow the retention settings enabled for our account. Copies saved to a shipment, claim, or dispute file follow that file's retention period. |
| Call logs and covered telemarketing records | Ordinary phone-platform logs generally follow its retention settings (often about 12 months). Covered telemarketing call, consent and related records may be retained at least 5 years when required. |
| Website analytics | Website analytics retention follows the active Google Analytics property settings and applicable legal requirements. Aggregated reports that do not identify you may be retained longer. |
| Advertising identifiers in cookies/browser storage | Advertising identifiers in browser storage are retained according to their configured expiration and applicable privacy choices. Identifiers transferred to lead or shipment records may follow the associated record's retention criteria. |
| Text messages and marketing consent evidence | Service messages remain as needed for the shipment and disputes. Records needed to show consent and covered telemarketing compliance are retained for applicable recordkeeping periods, generally at least 5 years where required. |
| Privacy choices and language settings | Until changed, reset or cleared in the applicable browser; separate suppression records may be retained longer. |
| Opt-out and suppression records | As long as reasonably necessary to honor the request and demonstrate compliance. |
| Privacy-rights requests and responses | At least 24 months when applicable law requires, and longer if needed for a legal hold. |
| Driver's license information | Only while reasonably required to verify identity, complete vehicle release, resolve a claim or meet a specific legal requirement; it is then deleted or de-identified when appropriate. |
Call-recording retention varies by the platform used and any enabled archiving settings. Copies attached to disputes, claims, or shipment files may follow the retention schedule for those records.
Legal holds and required records. We suspend routine deletion when a record is needed for a pending or reasonably anticipated dispute, claim, investigation, or other legal obligation. Once that need ends, we reassess retention.
Backups. Information deleted from active systems may remain in protected backups until those backups are overwritten according to the relevant recovery cycle. If a backup is restored, we reassess applicable privacy and deletion requests before returning restored information to ordinary use.
Service providers. Providers may store or delete information under their account settings, contracts, and applicable legal obligations. We work with relevant providers to address applicable verified deletion or restriction requests, subject to available legal exceptions.
8. Security
We use administrative, technical, and physical safeguards designed to protect the personal information we handle. Access is restricted to people and service providers who need information for legitimate business functions. No system can guarantee absolute security.
9. Children
Our website and services are not directed to children under 16, and we do not knowingly solicit personal information from them. If you believe a child has provided information, contact us so we can review the issue and take action required by law.
You must be at least 18 years old to book a shipment with us.
10. Changes to this policy
We may update this policy from time to time. We will post the new version here and change the “Last updated” date. If we make material changes, we will provide additional notice as required by law.
Applicable law. This policy does not limit any nonwaivable consumer privacy rights under the laws of the state where you live.
11. Contact us
Easy Auto Movers LLC (dba EZ Auto Movers) | 1232 RXR Plaza, Floor 12, Uniondale, NY 11556
Email: privacy@ezautomovers.com | Phone: (888) 508-2175
Website: ezautomovers.com | Spanish-language assistance and accessible formats are available on request.